Now offering free shipping and returns! View Details

Shipping Policies

Due to high demand, shipping times are taking a little longer than usual. But rest assured, your order will ship as soon as possible and we are here if you need us!

Free Shipping Promotions

Free shipping applies on most US orders to the lower 48 states. Some products or shipping addresses may not apply.

Free return shipping applies to all US orders, in all 50 states.

When will I receive my order?

Depending on your location and the shipping options you choose, you should receive your order in 10 business days or less. Business days do not include weekends or major US holidays.

Where does my order ship from?

Your order ships from our warehouse in Medford, OR.

What are my shipping options?

UPS Ground
Ships in 1—3 business days after you place your order. Arrives 2—7 business days after the order is shipped. Total delivery time is 3—10 business days.
UPS 3-Day Select®
Ships same-day if your order is placed before 3 pm EST/12 pm PST, Monday—Friday. Ships next business day otherwise. Delivery is guaranteed 3 business days after the shipping date (no weekends or holidays). Total delivery time is 3—4 business days.
UPS 2-Day Air®
Ships same-day if your order is placed before 3 pm EST/12 pm PST, Monday—Friday. Ships next business day otherwise. Delivery is guaranteed 2 business days after the shipping date (no weekends or holidays). Total delivery time is 2—3 business days.
UPS Next Day Air®
Ships same-day if your order is placed before 3 pm EST/12 pm PST, Monday—Friday. Ships next business day otherwise. Delivery is guaranteed 1 business day after the shipping date (no weekends or holidays). Total delivery time is 1—2 business days.
Other Shipping Methods
  • Orders sent to PO Boxes ship via UPS SurePost®, allowing UPS to deliver your package to your local Post Office.
  • Shipments to Alaska and Hawaii are sent by USPS Priority Mail.
  • We also offer USPS First-Class Mail for certain lightweight items.

You will see these options during checkout if your order is eligible.

What else do I need to know?

Order Changes
You may make changes or cancel your order for free as long as it has not yet shipped. Read our Order Changes and Cancellations Policy for full details.
Delivery Guarantee
We guarantee that your shipment will be delivered on time, except when it is delayed due to causes beyond our control. Shipping and handling costs (including duties or taxes) cannot be refunded based on these types of delays. These include but are not limited to: adverse weather, natural disasters, civil disruptions, holidays, carrier interruptions, and delays caused by customs or other local governments.
Refused Packages
Packages refused at the time of delivery are subject to an additional fee, which will be taken out of any eligible refunds after the package is returned.
Rush Processing
We offer Rush Processing during checkout for an additional charge. This does not upgrade your shipping method, but instead pushes your order to the front of the line to get it out faster. Rush processing shaves 1-3 business days off your total delivery time, however orders placed on weekends or holidays will not ship out until the next available business day.